Volta Peptides key facts
How we ship, return, charge tax, test and answer, stated once. Every other page on this site reads its figures from the same source, so if anything here disagrees with another page, this one is right and we would like to hear about it.
Wording last reviewed 2026-11-02. Machine-readable copy: /facts.json.
Company
- Legal name
- Volta Peptides is a Canadian Corporation registered in British Columbia. About Volta Peptides
- Business address
- 3750 N Fraser Way, Burnaby, BC V5J 5E9, Canada. It is a business address, not a shop a customer can visit. Contact page
- Warehouses
- Two: British Columbia, Canada, and California, United States. A Canadian order prefers the British Columbia warehouse and every other order prefers the US one; when the preferred warehouse cannot fill the whole order, the other one ships it, and an order neither can fill alone may arrive as two parcels. Shipping policy
- What the products are for
- Every product is sold for in-vitro laboratory research only. None is a drug, supplement or food, and none is for human or animal use. Research use disclaimer
Ordering and payment
- Account
- Viewing the catalogue and ordering need a free account, which is instant, and a declaration that the buyer is 21 or older and buying for research use. Create an account
- Payment methods
- Credit or debit card, Apple Pay, cryptocurrency, and Interac e-Transfer for Canadian customers. Payment instructions
- Currencies
- Prices are shown in Canadian dollars to visitors in Canada and in US dollars elsewhere; other display currencies can be chosen, and the price checkout compares is the one shown. Ordering in Canada
Shipping
- Dispatch
- An order received before 2:00 PM Pacific on a business day is dispatched the same day; one received later, or on a weekend or holiday, is dispatched the next business day. The same cutoff applies at both warehouses. Shipping policy
- Delivery within Canada
- 1–4 business days after dispatch, depending on the province. Shipping policy
- Delivery across a border
- 3–8 business days after dispatch, depending on the destination and customs. Shipping policy
- US warehouse services
- A US address shipped from the US warehouse chooses Standard ($12 USD), FedEx 2 Days ($19 USD) or FedEx Overnight ($49 USD). Shipping policy
- Free shipping
- Shipping is free on orders over CA$199 to Canada, over $149 USD to the United States, and over $250 USD to any other country. It covers the cheapest option at checkout; a faster option costs the difference. Shipping policy
- Countries served
- Canada and 8 other countries: US, GB, AU, NZ, DE, FR, NL, IE (ISO 3166-1 codes). Shipping policy
Returns and refunds
- Return window
- 7 calendar days from delivery, not from the order date. Refund policy
- Return conditions
- Returns are allowed for issues like wrong product shipped, different quantities, or damage upon arrival. Claims must be submitted within 7 calendar days of delivery, and products must be kept sealed in their original packaging. Refund policy
- Finality of sales
- All sales are final, and orders cannot be canceled, returned, or refunded once payment is processed, unless there is a valid reason such as a wrong product shipped or damage upon arrival. Refund policy
- Refund timing
- A refund is processed within 5–10 business days of approval. Refund policy
Sales tax
- Canada
- A Canadian delivery address is charged GST or HST at the destination province's rate, plus provincial sales tax only where Volta is registered to collect it (BC), on the goods and the shipping, shown as separate lines at checkout and on the receipt. Ordering in Canada
- Outside Canada
- No Canadian sales tax is charged on an order shipped outside Canada. A California address is charged California sales tax, because the US warehouse is there; any other tax that applies is shown at checkout before payment. Shipping policy
Purity and certificates
- Purity specification
- >99% is the specification every batch is released to. The figure on a certificate is what a laboratory measured for one lot. Quality and testing standards
- Certificates of Analysis
- Batched certificates from independent 3rd party laboratories are published publicly on the COA page, the quality page and individual product pages. Each vial comes with a batch number and QR code that matches the exact vial to the batch it originates from. Certificates of analysis
- Batch numbers
- Every product carries a batch number, and the lot number printed on its certificate is that same string, so the document can be matched to the vial rather than taken on trust. Quality and testing standards
Support
- Hours
- Support is staffed 24/7, including weekends and holidays. Contact page
- Reply time
- An email is usually answered in under 90 minutes. Contact page
- team@voltapeptides.com Contact page
