Shipping Policy

Where We Ship From

All orders are picked, packed, and dispatched from British Columbia, Canada. Orders to Canadian addresses travel entirely within Canada.

Domestic Shipping (Canada)

• Standard shipping: $5.00 USD flat rate per order.
• Free shipping on all orders of CA$250 or more, or $200 USD or more. The threshold that applies is the one for the currency your cart is displayed in.
• Estimated delivery: 2–5 business days after dispatch, depending on province and remoteness.
• No customs clearance, no import duties, and no border delays. Because your order never leaves Canada, there is no CBSA import step and nothing for a border agency to hold or seize.

International Shipping

• International shipping: $15.00 USD flat rate per order.
• Estimated delivery: 7–21 business days after dispatch, depending on destination and customs processing.
• Orders leaving Canada, including orders to the United States, are subject to the destination country's import rules.
• The recipient is responsible for any customs duties, taxes, or import fees imposed by their country.

Dispatch

Orders are dispatched within 1–2 business days. An order placed before 2:00 PM Pacific on a business day is usually dispatched the same day; one placed later, or on a weekend or holiday, moves to the next business day.

The cut-off is read against Pacific time in Vancouver, not against your local clock or ours.

Tracking

A tracking number is emailed to you when your order is dispatched, and you can look up any order at /track-order with your order number and the email address it was placed under.

Shipping Restrictions

All products are sold strictly for research purposes. We reserve the right to cancel orders that cannot be shipped to certain regions due to local regulations.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please contact us at team@voltapeptides.com. A damaged or missing parcel is covered by our refund policy: we replace it or refund it in full, and we pay the postage.

Questions

For shipping inquiries, contact our support team at team@voltapeptides.com. We respond within one business day.