Refund Policy

Overview

If an order goes wrong because of something we did, we put it right. You may request a full refund or a replacement within 10 days of delivery, and we pay the return postage.

What is covered

A refund or replacement is available when:

• The product does not meet the purity or identity specification stated on its Certificate of Analysis.
• The product was damaged in transit.
• An incorrect product was delivered.

What is not covered

This is a fault-based policy, not a change-of-mind one. We do not accept returns for:

• A change of mind, or an order placed in error, where the product meets every stated specification.
• Product that has been opened and used, unless a quality defect is demonstrated.
• Custom synthesis and special-order items.

How to make a request

Email team@voltapeptides.com with your order number, a description of the problem, and any supporting documentation such as a photograph of the parcel or your own analytical results. We respond within one business day. If a return is needed we send a prepaid label; do not post anything back before we have replied.

Processing

An approved refund is returned in full to the original payment method within 5–10 business days. A replacement is sent at no additional charge by the same shipping method as the original order.