Refund Policy

Overview

You can return an order within 30 calendar days of delivery, for any reason, as long as the product is unopened and sealed in its original packaging.

If we shipped the wrong product, a different quantity, or the product arrived damaged, we refund in full or send a replacement and pay the return postage. If you have changed your mind, you pay the return postage and we refund the price of the goods in full.

If something is wrong with the order

We refund in full or replace the item, at your choice, and we pay the return postage, when:

• The wrong product was shipped.
• A different quantity was shipped from the one ordered.
• The product was damaged on arrival.

If your parcel never arrives

If your order is lost in transit, we replace it or refund it in full, at no cost to you, and we deal with the carrier ourselves. Email us with your order number within 30 calendar days after the end of your parcel's estimated delivery window. We open a trace with the carrier, and if the parcel is not found we send a replacement or refund the order in full to the original payment method, whichever you prefer. You never need to file a carrier claim yourself.

If tracking shows a parcel as delivered but it has not reached you, tell us within the same 30 days and we will open a claim with the carrier on your behalf.

If you have changed your mind

You do not need to give a reason. We ask three things:

• The return is requested within 30 calendar days of delivery.
• The product is unopened and sealed in its original packaging.
• You pay the return postage; we refund the price of the goods in full.

The seal is not a formality. Once a vial has been opened outside our custody, we can no longer stand behind its identity or its purity.

What is not covered

We cannot accept a return in these cases:

• Product that has been opened, or is no longer sealed in its original packaging.
• A return requested more than 30 calendar days after delivery.
• Custom synthesis and special-order items.

How to make a request

Email team@voltapeptides.com with your order number and, where something went wrong, a description of the problem and a photograph of the parcel. For a change of mind, the order number alone is enough. Request the return within 30 calendar days of delivery and keep the product sealed in its original packaging. We usually respond in under 90 minutes, and where the fault is ours we send a prepaid label. Do not post anything back before we have replied: an unannounced parcel cannot be matched to an order, and every return is checked as sealed on arrival.

Processing

An approved refund is returned in full to the original payment method within 5–10 business days. A replacement is sent at no additional charge by the same shipping method as the original order.