Question 1

What shipping methods are available?

Accepted Answer

All orders are shipped via express courier. Orders require signature on delivery, no exceptions. This is to provide both you, and us, with added protection and insurance.

Question 2

How long will it take to get my package?

Accepted Answer

Canadian orders ship from our British Columbia warehouse and arrive in 1 to 4 business days. An order filled from our US warehouse to a US address goes by DHL Expedited as standard and arrives in 3 to 5 business days; FedEx 2 Days (2 business days) and FedEx Overnight are paid upgrades at checkout. If the US warehouse cannot fill the whole order, it may ship from British Columbia on the 3 to 8 business day cross-border window instead. Everywhere else is 3 to 8 business days, whichever warehouse it leaves from, because a cross-border parcel waits on customs either way. Those are typical windows rather than guarantees: a carrier delay or a customs hold is outside our control, so allow time if you need an order by a particular date.

Question 3

Can you provide me with dosing and administration guidelines?

Accepted Answer

Unfortunately, we cannot. Products are sold for research purposes only. Due to legislation we cannot provide any information regarding our products and their application to your research. Any emails asking for dosage guidelines will be ignored.

Question 4

Wholesale enquiries

Accepted Answer

Please contact us at team@voltapeptides.com if you are interested in large order quantities to see if they qualify for our wholesale discount.

Question 5

What payment methods are accepted?

Accepted Answer

Visa, Mastercard and Amex by credit or debit card, Apple Pay where available, cryptocurrency (BTC, ETH, SOL, LTC, XRP, DOGE and USDT, which takes 10% off the goods) and Interac e-Transfer on orders shipping within Canada. We do not offer PayPal. Our Payment Instructions page at /payment-instructions walks through each one step by step, including what to put in the message field of an e-Transfer.

Question 6

What will the charge look like on my statement?

Accepted Answer

A card payment appears on your bank or card statement as "VOLTA". If you do not recognise a charge, contact us before contacting your bank and we will match it to your order.

Question 7

Why has my card declined?

Accepted Answer

Card and Apple Pay payments are charged when you confirm the order, so a decline comes from the card issuer at that moment. The usual reasons are insufficient funds or a credit limit, a billing address that does not match the one your bank holds for the card, a mistyped card number, expiry date or security code, or the issuer blocking an online or international charge. Check the details, or ask your bank to allow the charge, and try again, or pay by Interac e-Transfer or cryptocurrency instead. An Interac e-Transfer order is confirmed when the deposit arrives. If a payment keeps failing, email team@voltapeptides.com with your order number.

Question 8

How do I place an order?

Accepted Answer

Orders are to be placed through the website. We can do orders over email, however, you must have placed at least one order with us before we can do this for you.

Question 9

Do I need an account to place an order?

Accepted Answer

No, you may checkout as a guest if you would like. We do, however, recommend creating an account if you plan to be doing repeat orders. This way we can track your account and let you know when you qualify for loyalty credit!

Question 10

Who should I contact if I have any queries?

Accepted Answer

Please send all queries to team@voltapeptides.com

Question 11

My order has been lost, now what?

Accepted Answer

If your order is lost in transit, we replace it or refund it in full, at no cost to you, and we deal with the carrier ourselves. Email us with your order number within 30 calendar days after the end of your parcel's estimated delivery window. We open a trace with the carrier, and if the parcel is not found we send a replacement or refund the order in full to the original payment method, whichever you prefer. You never need to file a carrier claim yourself. Our address is team@voltapeptides.com.

Question 12

How can I cancel or change my order?

Accepted Answer

Email team@voltapeptides.com with your order number before the order is dispatched. Orders received before 2 PM Pacific on a business day dispatch the same day, so ask as early as you can. Please check your cart and shipping address carefully to avoid any problems.

Question 13

How do I track my order?

Accepted Answer

Once your order has been shipped, you will receive a shipping email with tracking information. Your order may be taken to your local post office for collection, and it is your responsibility to go and collect it. A parcel returned to us because it was not collected may be re-shipped at your cost. A parcel returned to us or undeliverable because the delivery address given was incorrect or incomplete is not a lost parcel, and may be re-shipped at your cost.

Question 14

How can I return a product?

Accepted Answer

You can return an order within 30 calendar days of delivery, for any reason, as long as the product is unopened and sealed in its original packaging. Email team@voltapeptides.com with your order number before sending anything back. Full terms are on our refund policy page.

Question 15

I am unhappy with my product, can I get a refund?

Accepted Answer

If we shipped the wrong product, a different quantity, or the product arrived damaged, we refund in full or send a replacement and pay the return postage. If you have changed your mind, you pay the return postage and we refund the price of the goods in full.

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FrequentlyAsked Questions

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Frequently
Asked Questions

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